The detail view gives you complete visibility into a single order: customer data, shipping information, payment status, ordered products, and the full timeline of events.
From the sidebar, click Orders.
Click the order number or anywhere on the row of the order you want to view.
This panel displays the buyer's details:
Tip
Click the customer's name to go directly to their profile in the Customers module.
Here you will find the delivery details for the order:
When a tracking number is available, click it to check the shipment status directly with the carrier.
A summary of the order's financial status:
A detailed list of the products included in the order:
Depending on the current status of the order, you can perform different actions from the top action bar:
| Current Status | Available Actions |
|---|---|
| Pending | Accept, Reject, Edit |
| Accepted | Prepare shipment, Cancel |
| In Preparation | Mark as shipped, Cancel |
| Shipped | Mark as delivered |
| Delivered | Process return |
Channel-specific actions
Some sales channels limit the actions you can take. For example, Amazon orders cannot be edited from Fenicia.
Verify that the products are available in inventory and that the shipping information is correct.
Press the Accept order button in the top action bar.
The order will move to Accepted status and the customer will be notified if the channel supports it.
At the bottom of the detail view you will find the order timeline, which logs all events in chronological order:
Tip
Add internal notes to the timeline to give your team context about special decisions or situations related to the order.
Need help? Contact support or check our FAQ.