Order Details
The detail view gives you complete visibility into a single order: customer data, shipping information, payment status, ordered products, and the full timeline of events.
How to Access Order Details
Navigate to Orders
From the sidebar, click Orders.
Select an order
Click the order number or anywhere on the row of the order you want to view.
Detail Sections
Customer Information
This panel displays the buyer's details:
- Full name
- Email address
- Phone number
- Billing address
Tip
Click the customer's name to go directly to their profile in the Customers module.
Shipping Information
Here you will find the delivery details for the order:
- Full shipping address
- Shipping method chosen by the customer
- Tracking number (when available)
- Carrier: DHL, FedEx, Estafeta, etc.
When a tracking number is available, click it to check the shipment status directly with the carrier.
Payment Information
A summary of the order's financial status:
- Payment method: Credit card, bank transfer, Mercado Pago, etc.
- Payment status: Paid, pending, refunded
- Subtotal, discounts, taxes, and total
- Currency of the transaction
Order Items
A detailed list of the products included in the order:
- Product image
- Name and variant (size, color, etc.)
- SKU
- Quantity ordered
- Unit price and line total
Available Actions
Depending on the current status of the order, you can perform different actions from the top action bar:
| Current Status | Available Actions |
|---|---|
| Pending | Accept, Reject, Edit |
| Accepted | Prepare shipment, Cancel |
| In Preparation | Mark as shipped, Cancel |
| Shipped | Mark as delivered |
| Delivered | Process return |
Channel-specific actions
Some sales channels limit the actions you can take. For example, Amazon orders cannot be edited from Fenicia.
Accepting an Order
Review the details
Verify that the products are available in inventory and that the shipping information is correct.
Click Accept
Press the Accept order button in the top action bar.
Confirm the action
The order will move to Accepted status and the customer will be notified if the channel supports it.
Timeline
At the bottom of the detail view you will find the order timeline, which logs all events in chronological order:
- Order creation
- Status changes
- Payment updates
- Shipping and delivery
- Internal team notes
Tip
Add internal notes to the timeline to give your team context about special decisions or situations related to the order.
Next Steps
Need help? Contact support or check our FAQ.