Delivery evidence allows you to confirm that an order was received by the customer and document the corresponding proof. This is especially important for marketplace orders that require delivery confirmation.
Navigate to the detail of the order you want to mark as delivered. The order must be in In Transit status.
Click the Mark as Delivered button. The system will record the date and time of the confirmation.
If you have proof of delivery, you can attach it at this point or add it later.
Fenicia allows you to attach different types of evidence to document the delivery:
| Type | Description | Formats |
|---|---|---|
| Delivery photos | Image of the package delivered at the customer's address | JPG, PNG |
| Signed receipt | Acknowledgment of receipt with customer or recipient signature | JPG, PNG, PDF |
| Carrier confirmation | Document or screenshot from the carrier confirming delivery | JPG, PNG, PDF |
In the order detail, locate the Delivery Evidence section or click Add Evidence.
Drag and drop files or click to select them from your device. You can upload multiple files at once.
Verify that the files display correctly and click Save.
Tip
You can upload evidence from both a computer and a mobile device. On mobile, you can take photos directly from the camera.
Mandatory requirement for T1
Orders from T1 Comercios (Sears, Sanborns) require you to manually upload shipping evidence. Without this evidence, the marketplace will not process delivery confirmation and payment may be delayed.
For T1 Comercios orders:
Gather the shipping label, photos of the labeled package, and any carrier receipt.
In the order detail, upload the documents in the evidence section. Make sure to include:
Confirm that the evidence was synced correctly with T1 by checking the status in the timeline.
Delivery evidence is displayed in two locations within the order detail:
Delivery events and uploaded evidence appear as entries in the order timeline, showing:
All files uploaded as evidence are also available in the order's attachments section, where you can:
Tip
Upload evidence as soon as possible after confirming delivery. This protects against customer disputes and speeds up payment release on marketplaces.