Not every sale comes through your online channels. Fenicia lets you create orders manually to record phone sales, in-store purchases, WhatsApp conversations, or any other offline transaction.
Automatic inventory
Manual orders deduct inventory just like online channel orders. Make sure you have available stock before creating the order.
Navigate to Orders and click the New order button in the upper-right corner.
Search for products by name or SKU in the search field. When you select a product:
Repeat this step to add every product the customer wants.
Tip
You can apply a discount per line item or a general discount to the entire order.
In the Customer section, search for an existing customer by name, email, or phone.
If the customer is new:
Select the customer's shipping address or enter a new one:
Choose the shipping method: pick a configured carrier or mark the order as store pickup.
Indicate how the payment will be collected:
Before creating the order, verify:
Click Create order to confirm.
The form automatically calculates:
| Item | Description |
|---|---|
| Subtotal | Sum of all products |
| Discounts | Per-line and/or general discounts |
| Shipping | Cost of the selected shipping method |
| Taxes | Calculated based on your tax settings |
| Total | Final order amount |
Once created, the order appears in the orders list with Pending status. From there you can:
Unpaid orders
Orders marked as "payment pending" remain in pending status until you record the payment. Remember to follow up to avoid stale orders.
Need help? Contact support or check our FAQ.