Create Manual Order

Not every sale comes through your online channels. Fenicia lets you create orders manually to record phone sales, in-store purchases, WhatsApp conversations, or any other offline transaction.

Form to create a manual order in Fenicia

When to Create a Manual Order

  • Phone sales: A customer calls to place an order
  • In-store purchases: Orders placed directly at your physical location
  • WhatsApp or social media orders: Sales closed through messaging
  • Courtesy or replacement shipments: No-charge shipments to replace damaged products

Automatic inventory

Manual orders deduct inventory just like online channel orders. Make sure you have available stock before creating the order.

Step by Step

1

Start creating the order

Navigate to Orders and click the New order button in the upper-right corner.

2

Add products to the order

Search for products by name or SKU in the search field. When you select a product:

  • Choose the variant if applicable (size, color, etc.)
  • Adjust the quantity
  • The price is pulled from your catalog, but you can modify it if needed

Repeat this step to add every product the customer wants.

Tip

You can apply a discount per line item or a general discount to the entire order.

3

Select or create the customer

In the Customer section, search for an existing customer by name, email, or phone.

If the customer is new:

  • Click Create customer
  • Fill in at least the name and one contact detail (email or phone)
  • The customer will be saved automatically to your database
4

Set up shipping information

Select the customer's shipping address or enter a new one:

  • Street and number
  • Neighborhood
  • City and state
  • Zip code
  • Country

Choose the shipping method: pick a configured carrier or mark the order as store pickup.

5

Set the payment method

Indicate how the payment will be collected:

  • Payment received: The customer already paid (bank transfer, cash)
  • Payment pending: Will be charged later (cash on delivery, payment link)
  • No charge: For courtesy or replacement orders
6

Review and confirm

Before creating the order, verify:

  • The products and quantities are correct
  • The customer information is complete
  • The shipping address is accurate
  • The totals summary (subtotal, discounts, taxes, total) is correct

Click Create order to confirm.

Totals Summary

The form automatically calculates:

ItemDescription
SubtotalSum of all products
DiscountsPer-line and/or general discounts
ShippingCost of the selected shipping method
TaxesCalculated based on your tax settings
TotalFinal order amount

After Creating the Order

Once created, the order appears in the orders list with Pending status. From there you can:

  • Accept the order to start preparation
  • Send a payment link to the customer if payment is pending
  • Print a receipt or shipping label

Unpaid orders

Orders marked as "payment pending" remain in pending status until you record the payment. Remember to follow up to avoid stale orders.

Next Steps

Need help? Contact support or check our FAQ.