The shipping and fulfillment workflow lets you manage the entire order preparation process from one place: packaging, rate comparison, label generation, and shipment tracking.
From the orders list, click the order you want to prepare for shipping.
In the order detail action bar, click the Prepare Order button. This takes you to the preparation page where you'll configure the full shipment.
Tip
Only orders with status Accepted or Preparing show the prepare button. If you don't see it, make sure the order has been accepted first.
The first section lets you specify the physical characteristics of the shipment:
Accurate dimensions matter
Enter the actual package dimensions. Carriers verify measurements and may apply additional charges if declared dimensions don't match the physical package.
Define the shipment's departure point. By default, Fenicia uses your primary warehouse address, but you can edit it if shipping from a different location.
Tip
If you manage multiple warehouses, you can change the origin address based on where the order's inventory is located.
Displays the customer's delivery address as captured at checkout. You can edit it if the customer requests a change.
Postal code lookup
When entering a Mexican postal code, Fenicia auto-fills the neighborhood, municipality, and state using the SEPOMEX catalog.
Once the package and addresses are configured, you can request quotes from multiple carriers simultaneously.
| Carrier | Services |
|---|---|
| DHL | Express, Standard |
| FedEx | Priority, Economy, Ground |
| Estafeta | Next day, Ground |
| UPS | Express, Standard |
| Skydropx | Multi-carrier (aggregator) |
| T1 Envíos | Economy, Express |
Confirm that dimensions, weight, and addresses are correct.
Click Get Shipping Rates. Fenicia queries available rates from all carriers configured in your account.
Review the results table showing for each option:
Tip
Quotes are sorted by price. Consider the balance between cost and delivery time based on your customer's expectations.
After comparing options, select the service that best fits the order. Click Select next to the chosen rate.
Factors to consider:
Review the shipment summary with the selected carrier, service, and cost.
Click Generate Label. Fenicia creates the shipment with the carrier and obtains a tracking number.
Choose your download format:
Tracking number
Once the label is generated, the tracking number is automatically linked to the order and visible in the order detail for both you and your customer.
When the label is successfully generated:
From the order detail you can monitor the shipment status:
Tip
Fenicia automatically updates shipment status by polling carrier information. Update frequency varies by provider.
If the carrier offers pickup service, you can schedule them to collect the package from your location:
Choose the pickup date and time slot.
Verify that the origin address is where the carrier should arrive.
Click Schedule Pickup. You'll receive a confirmation with a pickup reference number.
Availability
Not all carriers offer pickup in all areas. If the option doesn't appear, you'll need to drop off the package at the nearest carrier location.
Yes. Repeat the preparation process for each package in the same order. Each one generates its own label and tracking number.
The carrier may apply a volumetric weight adjustment and charge the difference. Measure the package accurately before requesting quotes.
It depends on the carrier and shipment status. If the package hasn't been picked up yet, cancellation is usually possible through the carrier's portal.