Every order in Fenicia follows a defined lifecycle with statuses that represent its progress from creation to delivery. Understanding these statuses helps you manage your operation efficiently.
New → Accepted → Processing → Picking → Packaging → Fulfilled → In Transit → Delivered
↓
Rejected / Cancelled
Each transition represents a specific action that you or the system perform on the order.
| Status | Description |
|---|---|
| New | Newly received order, pending review |
| Accepted | Confirmed by the seller, ready to be processed |
| Processing | The order is being prepared |
| Picking | Items are being collected from the warehouse |
| Packaging | Items are being packed for shipment |
| Fulfilled | The order was handed off to the carrier |
| In Transit | The carrier has the package en route |
| Delivered | The customer received their order |
| Cancelled | The order was cancelled before shipping |
| Rejected | The seller did not accept the order |
The following table shows which actions are available based on the current order status:
| Current Status | Available Actions |
|---|---|
| New | Accept, Reject, Cancel |
| Accepted | Start Processing, Cancel |
| Processing | Advance to Picking, Cancel |
| Picking | Advance to Packaging |
| Packaging | Mark as Fulfilled |
| Fulfilled | Mark In Transit |
| In Transit | Mark as Delivered |
| Delivered | Create Return |
Open the new order and verify the details are correct: products, quantities, shipping address, and payment method.
Make sure you have enough inventory to fulfill the order.
Click the Accept Order button. The status will change to Accepted and inventory will be reserved.
Tip
When you accept an order, the inventory for the items is automatically reserved to prevent overselling.
If you cannot fulfill an order, you can reject it:
Choose the reason you cannot fulfill the order:
Click Reject. The order will be marked as rejected and the customer will be notified according to the channel configuration.
Cancellation can occur at any point before shipping:
Select the reason:
Click Cancel Order. Reserved inventory will be released automatically.
Inventory impact
When cancelling an order that was already accepted, the reserved inventory is automatically returned to available stock.
In exceptional situations, you can force a status transition using the transition modal:
In the order detail, click Change Status (or the transition icon).
Choose the target status from the list of allowed transitions.
Document why you are forcing the transition to maintain a clear record in the timeline.
Click Apply Transition. The change will be recorded in the order timeline.
Note
Manual transitions are subject to restrictions from the sales channel. Not all statuses can be reached manually.
Status transitions affect inventory as follows:
| Action | Inventory Effect |
|---|---|
| Accept | Reserves the units (committed stock) |
| Cancel (after accepting) | Releases reserved units |
| Reject | No effect (nothing was reserved) |
| Fulfill | Permanently deducts from available inventory |
Some sales channels impose limitations on the status transitions you can perform from Fenicia:
| Channel | Restrictions |
|---|---|
| Amazon | Cannot cancel after accepting without Amazon approval. Some statuses sync automatically. |
| MercadoLibre | Shipping transitions must be done first in MercadoLibre. Fenicia syncs the status. |
| Shopify | No significant restrictions, full bidirectional synchronization. |
| Liverpool / Sears | Statuses limited by the marketplace flow. Requires shipping evidence. |
Channel synchronization
If you change the status in Fenicia but the channel does not allow that transition, the change will be recorded locally but will not be reflected in the marketplace. Verify channel rules before transitioning.
To process multiple orders simultaneously:
In the orders list, check the boxes for the orders you want to transition. They must all be in the same status.
In the bulk actions bar that appears, select the desired transition (e.g., Accept All, Mark as Fulfilled).
Review the summary of affected orders and confirm the action.
Tip
Bulk changes are especially useful when you receive a batch of new orders and want to accept them all at once after verifying inventory.
Every status transition is recorded in the order timeline, including: