Order Status Management

Every order in Fenicia follows a defined lifecycle with statuses that represent its progress from creation to delivery. Understanding these statuses helps you manage your operation efficiently.

Orders list with status tabs — Orders view with status filters to quickly identify what needs attention

Status Flow

New → Accepted → Processing → Picking → Packaging → Fulfilled → In Transit → Delivered
 ↓
Rejected / Cancelled

Each transition represents a specific action that you or the system perform on the order.

Available Statuses

Status	Description
New	Newly received order, pending review
Accepted	Confirmed by the seller, ready to be processed
Processing	The order is being prepared
Picking	Items are being collected from the warehouse
Packaging	Items are being packed for shipment
Fulfilled	The order was handed off to the carrier
In Transit	The carrier has the package en route
Delivered	The customer received their order
Cancelled	The order was cancelled before shipping
Rejected	The seller did not accept the order

Actions by Status

The following table shows which actions are available based on the current order status:

Current Status	Available Actions
New	Accept, Reject, Cancel
Accepted	Start Processing, Cancel
Processing	Advance to Picking, Cancel
Picking	Advance to Packaging
Packaging	Mark as Fulfilled
Fulfilled	Mark In Transit
In Transit	Mark as Delivered
Delivered	Create Return

Order detail with action buttons — Detail view showing available actions based on the current status

Accepting Orders

Review the order

Open the new order and verify the details are correct: products, quantities, shipping address, and payment method.

Confirm availability

Make sure you have enough inventory to fulfill the order.

Accept

Click the Accept Order button. The status will change to Accepted and inventory will be reserved.

Tip

When you accept an order, the inventory for the items is automatically reserved to prevent overselling.

Rejecting Orders

If you cannot fulfill an order, you can reject it:

Select rejection reason

Choose the reason you cannot fulfill the order:

Out of stock
Invalid shipping address
Suspected fraud
Product discontinued
Other (specify)

Confirm rejection

Click Reject. The order will be marked as rejected and the customer will be notified according to the channel configuration.

Cancelling Orders

Cancellation can occur at any point before shipping:

Specify cancellation reason

Select the reason:

Requested by customer
Out of stock
Order error
Payment issue
Other

Confirm cancellation

Click Cancel Order. Reserved inventory will be released automatically.

Inventory impact

When cancelling an order that was already accepted, the reserved inventory is automatically returned to available stock.

Manual Status Transitions

In exceptional situations, you can force a status transition using the transition modal:

Open transition modal

In the order detail, click Change Status (or the transition icon).

Select new status

Choose the target status from the list of allowed transitions.

Add note (optional)

Document why you are forcing the transition to maintain a clear record in the timeline.

Confirm

Click Apply Transition. The change will be recorded in the order timeline.

Note

Manual transitions are subject to restrictions from the sales channel. Not all statuses can be reached manually.

Inventory Impact

Status transitions affect inventory as follows:

Action	Inventory Effect
Accept	Reserves the units (committed stock)
Cancel (after accepting)	Releases reserved units
Reject	No effect (nothing was reserved)
Fulfill	Permanently deducts from available inventory

Channel	Restrictions
Amazon	Cannot cancel after accepting without Amazon approval. Some statuses sync automatically.
MercadoLibre	Shipping transitions must be done first in MercadoLibre. Fenicia syncs the status.
Shopify	No significant restrictions, full bidirectional synchronization.
Liverpool / Sears	Statuses limited by the marketplace flow. Requires shipping evidence.

If you change the status in Fenicia but the channel does not allow that transition, the change will be recorded locally but will not be reflected in the marketplace. Verify channel rules before transitioning.

Bulk Status Changes

To process multiple orders simultaneously:

Select orders

In the orders list, check the boxes for the orders you want to transition. They must all be in the same status.

Choose bulk action

In the bulk actions bar that appears, select the desired transition (e.g., Accept All, Mark as Fulfilled).

Confirm

Review the summary of affected orders and confirm the action.

Tip

Bulk changes are especially useful when you receive a batch of new orders and want to accept them all at once after verifying inventory.

Timeline

Every status transition is recorded in the order timeline, including:

Date and time of the change
User who performed the action
Previous and new status
Associated notes (if any)