Pickup Scheduling
From /shipping/pickups you can request carriers to pick up packages at your location, without needing to drop them off at a branch. Manage all your scheduled pickups from one place.
Create a Pickup
Select carrier
Choose the carrier that will perform the pickup. Only carriers with pending labels or those that allow pickups without prior labels will appear.
Set date and time window
Select the desired date and the time range when your team will be available to hand over packages. The minimum window is typically 2 hours.
Confirm pickup address
Verify that the origin address is correct. If you manage multiple locations, select the corresponding warehouse or store.
Specify package count
Indicate how many packages will be picked up. This helps the carrier assign the right vehicle.
Confirm request
Review the summary and confirm. You will receive a confirmation with the assigned pickup number.
Tip
Schedule pickups at least one day in advance to ensure availability. Same-day requests have a lower chance of being accepted.
Compatible Carriers
| Carrier | Scheduled pickup | Same-day pickup |
|---|---|---|
| DHL | Available | Subject to availability |
| FedEx | Available | Available (extra charge) |
| Estafeta | Available | Not available |
| UPS | Available | Subject to zone |
| Skydropx | Depends on final carrier | Variable |
Manage Pickups
The pickups table shows all requests with their current status:
- Scheduled: The pickup was accepted and is on the calendar.
- En route: The driver is on the way to your location.
- Completed: Packages were successfully picked up.
- Cancelled: The pickup was cancelled by you or the carrier.
- Failed: The driver could not complete the pickup (business closed, incorrect address).
Cancellations
You can cancel a scheduled pickup up to 2 hours before the start of the time window at no additional cost. Late cancellations may incur charges depending on the carrier.
Recurring Pickups
If you ship packages daily, set up recurring pickups:
- Enable the "Repeat pickup" option when creating a new request.
- Define the frequency: daily (Monday through Friday), specific days of the week, or custom.
- Set the same time window or adjust per day.
Recurring pickups are created automatically and you can pause or cancel them at any time.
Troubleshooting
| Problem | Solution |
|---|---|
| My carrier does not appear | Verify you have an active account with that carrier in settings |
| Pickup not confirmed | Some carriers take up to 1 hour to confirm. If you receive no confirmation, contact the carrier |
| Driver did not arrive | Report the incident from the pickup detail to reschedule |
Next Steps
- Shipments Dashboard to track packages once picked up.
- Rate Calculator to choose the best carrier before generating labels.
- Shipping Finances to check your available balance.