From Sales → Carts you can view and manage carts that your customers left without completing. This tool helps you identify sales recovery opportunities and track contact attempts.
Each abandoned cart follows a status flow:
| Status | Description |
|---|---|
| Pending | Recently abandoned cart, no follow-up action taken |
| Contacted | A reminder was sent or the customer was contacted |
| Recovered | The customer completed the purchase after follow-up |
| Closed | Manually dismissed (customer not interested) |
| Expired | Exceeded maximum recovery time without action |
Channel synchronization
Carts are automatically synced from your connected e-commerce platforms (Shopify, WooCommerce, etc.). Sync frequency depends on each channel's configuration.
The interface offers two display modes:
Shows carts in tabular format with columns:
Presents each cart as a visual card with summarized information, ideal for mobile screens.
Tip
Sort by Cart value descending to prioritize recovery of the highest-value carts.
Filter by minimum value to focus on opportunities with the highest revenue impact.
From the cart detail, use the available contact actions:
Mark the cart as Recovered if the customer completed the purchase, or Closed if there is no interest.
When opening a cart detail you can see:
| Section | Content |
|---|---|
| Customer | Name, email, phone, previous purchase history |
| Items | Products in cart with image, name, quantity, and price |
| Total value | Cart subtotal including estimated taxes |
| Channel | Platform where the cart was abandoned |
| History | Timeline with follow-up actions taken |
At the top of the section you can check key indicators:
| Metric | Description |
|---|---|
| Active carts | Total carts pending action |
| Total pending value | Sum of all active cart values |
| Recovery rate | Percentage of recovered carts vs. total |
| Average time | Average days between abandonment and recovery |
| Filter | Options |
|---|---|
| Status | Pending, Contacted, Recovered, Closed, Expired |
| Channel | Shopify, WooCommerce, Online store, etc. |
| Date | Abandonment date range |
| Minimum value | Filter carts by minimum amount |
Automatic expiration
Carts that exceed 30 days without action are automatically marked as Expired. Configure the expiration period in Settings → Sales.
| Permission | Allows |
|---|---|
sales:read | View abandoned carts |
sales:update | Change status and record follow-up |
sales:manage | Configure expiration and automation |