Booking Management
The bookings page (/bookings) centralizes all customer appointments and service requests. From here you can confirm, start, complete, or cancel bookings according to your business workflow.
Booking States
Each booking follows a defined lifecycle:
| Status | Description | Available actions |
|---|---|---|
| Pending | Booking created, awaiting confirmation | Confirm, Cancel |
| Confirmed | Approved and scheduled | Start, Cancel |
| In progress | Service is being executed | Complete, Cancel |
| Completed | Service delivered successfully | — |
| Cancelled | Booking cancelled by business or customer | — |
State flow
Bookings advance in one direction: Pending → Confirmed → In progress → Completed. Cancellation is only possible from the first three states.
Bookings View
Status Filters
Use the top tabs to filter bookings by status. Counters next to each tab show how many bookings are in each category.
Search
Search bookings by customer name, service, or reference. The search filters in real time as you type.
Available Views
- Table view: Detailed list with date, customer, service, status, and actions.
- Card view: Visual summary of each booking with key information.
Tip
Table view is ideal for managing a high volume of bookings. Cards work better for a quick review of the day.
Management Actions
Confirm Booking
Approve a pending booking to indicate to the customer that their appointment is scheduled.
Start Service
Mark the beginning of service execution. This is useful for tracking actual duration.
Complete Service
Finalize the booking indicating the service was delivered successfully.
Cancel Booking
Cancel a booking with an optional reason. The customer receives a cancellation notification.
Cancellations
Cancellations are irreversible. Once cancelled, a booking cannot be reactivated. If the customer wants to reschedule, they must create a new booking.
Booking Detail
Clicking on a booking opens its full detail:
- Service information: Name, type, duration, and price.
- Customer data: Name, email, phone, and notes.
- Date and time: Reserved slot and estimated duration.
- History: State change log with timestamps.
Empty State
If there are no bookings registered, you will see a guide to create your first service and start receiving bookings.
Next Steps
- Booking calendar — View your bookings in calendar format
- Service catalog — Manage services available for booking
- Create service — Configure a new bookable service
Need help? Contact support or check our FAQ.