The bookings page (/bookings) centralizes all customer appointments and service requests. From here you can confirm, start, complete, or cancel bookings according to your business workflow.
Each booking follows a defined lifecycle:
| Status | Description | Available actions |
|---|---|---|
| Pending | Booking created, awaiting confirmation | Confirm, Cancel |
| Confirmed | Approved and scheduled | Start, Cancel |
| In progress | Service is being executed | Complete, Cancel |
| Completed | Service delivered successfully | — |
| Cancelled | Booking cancelled by business or customer | — |
State flow
Bookings advance in one direction: Pending → Confirmed → In progress → Completed. Cancellation is only possible from the first three states.
Use the top tabs to filter bookings by status. Counters next to each tab show how many bookings are in each category.
Search bookings by customer name, service, or reference. The search filters in real time as you type.
Tip
Table view is ideal for managing a high volume of bookings. Cards work better for a quick review of the day.
Approve a pending booking to indicate to the customer that their appointment is scheduled.
Mark the beginning of service execution. This is useful for tracking actual duration.
Finalize the booking indicating the service was delivered successfully.
Cancel a booking with an optional reason. The customer receives a cancellation notification.
Cancellations
Cancellations are irreversible. Once cancelled, a booking cannot be reactivated. If the customer wants to reschedule, they must create a new booking.
Clicking on a booking opens its full detail:
If there are no bookings registered, you will see a guide to create your first service and start receiving bookings.
Need help? Contact support or check our FAQ.