Support Tickets
The tickets section lets you view, filter, and track all your support requests at /help-center. From here you can check the status of each conversation and quickly access ticket details.
Overview
When you enter the help center, your tickets are organized by status:
| Status | Description |
|---|---|
| Open | Ticket created, awaiting attention |
| In Progress | An agent is working on your request |
| Resolved | A solution has been provided |
| Closed | Ticket finalized with no further activity |
Tip
You can toggle between table view and card view using the icons in the upper-right corner of the list.
Search and Filters
Use the search bar to locate tickets by number, subject, or content. You can also filter by:
- Status: Open, In Progress, Resolved, Closed
- Priority: Low, Medium, High, Urgent
- Creation date: Custom date range
Priorities
Each ticket has a visual priority indicator:
| Priority | Indicator | Expected response time |
|---|---|---|
| Low | Gray badge | 48 hours |
| Medium | Blue badge | 24 hours |
| High | Orange badge | 8 hours |
| Urgent | Red badge | 2 hours |
Ticket Details
Click on any ticket to view its full information:
Message history
Review the entire conversation between you and the support team, including automated responses and status updates.
Attachments
View and download files sent by both parties: screenshots, documents, and other resources.
Ticket information
The side panel shows the category, creation date, last update, and assigned agent.
Reopening
If a ticket marked as resolved did not fix your issue, you can reply directly from the detail view to reopen the conversation.
Quick Actions
From the ticket list you can:
- Reply: Add a message without opening the full detail view.
- Close: Mark a resolved ticket as finalized.
- Escalate: Change the priority if the situation requires it.
Next step: Learn how to create a new ticket when you need assistance.