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Abandoned Carts

Abandoned carts are shopping carts that were started but not converted into orders. Fenicia aggregates them from all connected channels so you can analyze, recover, or close them.

Base URL

https://api.fenicia.io

All endpoints require Authorization: Bearer fn_live_....


List abandoned carts

Paginated list of abandoned carts. Requires abandoned_carts:read.

curl "https://api.fenicia.io/orders/abandoned-carts?limit=20&status=open" \
  -H "Authorization: Bearer fn_live_your_api_key"

Get abandoned cart

Get the full detail of an abandoned cart including line items. Requires abandoned_carts:read.


Count abandoned carts

Returns the total count of abandoned carts. Requires abandoned_carts:read.


Abandoned carts stats

Aggregate statistics: total carts, total value, recovery rate. Requires abandoned_carts:read.

curl https://api.fenicia.io/orders/abandoned-carts/stats \
  -H "Authorization: Bearer fn_live_your_api_key"

Recover cart

Trigger a recovery action on the cart (typically sends a recovery email with the checkout link). Requires abandoned_carts:update.

curl -X POST https://api.fenicia.io/orders/abandoned-carts/cart_01HXYZ/recover \
  -H "Authorization: Bearer fn_live_your_api_key"

Close cart

Close the cart as non-recoverable. Requires abandoned_carts:update.

curl -X POST https://api.fenicia.io/orders/abandoned-carts/cart_01HXYZ/close \
  -H "Authorization: Bearer fn_live_your_api_key"

Tip

Recovery rate = carts that converted into orders / total carts. A healthy recovery rate is typically 10-20% depending on industry.

Next steps

  • Error catalog